Medical Insurance coverage of Gulf Drug and subsidiaries
In line with the subject matter, we are pleased to provide you with all the guiding information with respect to your category. Below are the most updated network coverage where you can access your medical insurance benefits.
Your medical insurance is linked with your Emirates ID. We recommend you to download the mobile app below where you can see your category, network and benefits.
Below are key facilities on My NAS. Members can sign up with their EID number.
Cards– refer to the Virtual card copy of self and dependents. These copies are as good as hard copies and all network provider accept these soft copies. Moreover the enrolled members’ EID is already tagged with their Insurance card so they can present their EID.
Health Hub– refer to 90% of healthcare providers in the market (Both within and outside network), refer to Dr’s profile, book an appointment. All providers and doctors within network will have a green tick mark while outside network will have red tick mark. Members can also book appointment through health hub directly.
My Policy– Download network list, Table of benefits and claim form.
Reimburse claims– Submit reimbursement claims.
NETWORK LIST AND TABLE OF BENEFITS 2019-2020
For better access to your benefits, you can download NAS mobile application and explore your options.
This application is designed for your convenience as it guides you to the nearest healthcare provider in your area and provides information concerning inclusion and exclusion of the coverage as per your category.
Attached herewith the Arabic and English translation of User’s guide and reimbursement form:
-Medical claims need to be submitted in softcopies on your member portal/member app : Log on to their website/app https://my.nas.ae/mynas/Login/Registration.aspx/ download “ MY NAS” on the phone. Sign up on “My NAS” as mentioned on the attached presentation and use the credentials to logon and submit claims for reimbursement.
-Claim settlement happens within 10 working days via bank settlement, as per the terms & conditions of the policy.
-Claims submission timeline is 90 days within and outside UAE for the eligible members.
REIMBURSEMENT CLAIMS CHECKLIST :
-Completed Claims Form (signed by both member & doctor with stamp)
-Original Bills / Invoices with Itemized breakdown of services provided
-Physicians Prescriptions and Referrals
-Medical Reports (if any)
-Discharge Summary (if any)
-Copy of the Insurance Card
Inpatient treatment : In case the member is in need of any inpatient treatment, NLGIC can arrange for a direct billing at the hospitals within the network. Should you require additional support on the approvals. Please feel free to get in touch with below:
24/7 NAS Claims Center / Toll Free: 800 654 42
HOW TO USE MOBILE APP AND YOUR MEDICAL INSURANCE BENEFIT
If you would like to learn more about your benefits and how to utilize them better, please review the presentation below:
Should you need further assistance, please don’t hesitate contacting Ms. Romalyn Dasugo, our Insurance Coordinator who would be pleased to receive all your inquiries on her email below.