Medical Insurance

November 01, 2025

We are pleased to advise you that we have successfully renewed our Group Medical Insurance Coverage for the Policy Year 2025–2026. The Group Medical Insurance Plan remains with Qatar Insurance Company (QIC), with NAS as the Third-Party Administrator (TPA).

Kindly refer to the information and User Guides below to access and make use of your medical insurance coverage.

1. myNAS Application

As part of our Go Green and Go Digital initiative, you will no longer require a physical medical insurance card when visiting medical facilities and seeking treatment within your network coverage.

Your Emirates ID can be used, as it is linked to your health insurance card. Alternatively, you may use your E-card through the myNAS mobile application.

Please follow the instructions in the User Guide. If you are unable to access the myNAS App, kindly call 800 2311 to reset your credentials.

Through the myNAS App, you can:

1a. Access your medical insurance card and policy details, including your Schedule of Benefits.

1b. Search for clinics and hospitals covered under your assigned network.

1c. Download your network provider list.

1d. Track your medical pre-approval requests.

Please click the link below to access the myNAS User Guide.

Nas Mobile Guide – Updated.002.pdf​​

2. TruDoc

TruDoc, our insurer’s healthcare partner, provides a simplified and convenient healthcare experience, with services available right at your fingertips.

Whether you need medical advice, prescription refills, laboratory tests, or wellness support, TruDoc provides convenient healthcare services designed to fit seamlessly into your busy lifestyle.

Discover the available services:

2a. Telehealth Consultations: Speak with a healthcare professional anytime, anywhere. Avoid unnecessary waiting and receive medical advice conveniently.

2b. Medication Delivery: Skip the pharmacy lines. Prescribed medications can be delivered directly to your doorstep.

2c. Chronic Refill Management: Stay on top of your medications. Convenient refill management helps ensure continuity of your prescribed treatment.

2d. Lab Services: Whether you need routine tests or specialized diagnostics, TruDoc provides convenient access to laboratory services without the hassle of visiting multiple locations.

2e. Wellness Programs: From fitness plans and nutritional advice to mental health support, comprehensive wellness programs are available to help you maintain a healthy lifestyle.

Please click the link below to access the TruDoc User Guide.

TruDoc Quick Summary Presentation (003).pdf​​

3. Chronic Management Program (CMP)

The Chronic Management Program (CMP) supports members with stable, long-term health conditions by making repeat medication refills easier and more convenient.

Please click the link below to access the Chronic Management Program User Guide.

​CHRONIC MANAGEMENT PROGRAM (CMP).pdf​​

4. Reimbursement Claim

All reimbursement claims must be submitted through the myNAS App with the complete requirements listed below:

• Completed claim form
• Invoice for the service(s)
• Proof of payment (e.g., credit card slip/SOA)
• Itemized breakdown of services with corresponding amounts
• Discharge summary (for inpatient treatment)
• Laboratory report(s), if applicable
• Prescription for purchased medication, if applicable

Kindly note that all claims must be submitted within 90 days from the date of treatment.

Please click the link below to access the Reimbursement Claim Form.

​NAS reimbursement claim form (new).pdf​

5. Responsible Use of Medical Insurance

Please consider the following for the responsible use of your medical insurance:

• Use TruDoc for minor illnesses and medical advice.
• Visit clinics for routine consultations and non-complex medical conditions.
• Reserve hospitals and Emergency Rooms for genuine emergencies and serious medical conditions.
• Follow the required referral procedures and your doctor’s advice.
• Avoid unnecessary tests, scans, and medications.
• Take medications as prescribed and refill them only when needed.
• Manage chronic conditions proactively through the NAS Chronic Management Program.
• Request prior approval for elective treatments and inpatient admissions. In case of an emergency outside the network or outside the country, please notify the insurer/TPA within 24 hours.
• Consider obtaining a second medical opinion for high-cost or complex treatments before proceeding, where appropriate and when offered by the insurer.